Canon customer service has been independently verified as best-in-class for 17 consecutive years — and that’s not a marketing claim. It’s a BenchmarkPortal certification backed by the world’s largest database of contact center metrics, audited annually by independent researchers. Here’s what that track record means when you’re choosing a copier brand for your Tallahassee business.
Canon Customer Service: 17 Years as a BenchmarkPortal Center of Excellence
The Canon U.S.A. Technical Support Center has earned the BenchmarkPortal “Center of Excellence” certification every year for 17 consecutive years. BenchmarkPortal certification isn’t self-reported — it requires a rigorous benchmarking process that compares a company’s operational metrics to the world’s largest database of contact center data, audited by independent researchers.
To earn the certification, Canon customer service must outperform peers across dozens of criteria including first-call resolution rates, average handle time, customer satisfaction scores, and abandonment rates. Winning once is hard. Winning 17 years in a row is a proven track record worth paying attention to.
5 Proven Reasons Canon Customer Service Stands Out
1. USA Today Best Customer Service 2025 — 4.5 Out of 5 Stars
More than 67,000 customers evaluated Canon across seven categories in USA Today’s 2025 survey: friendliness, professional competence, customer service, availability, solution speed, solution orientation, and transparency. Canon earned 4.5 out of 5 stars, standing out specifically for professionalism, accessibility, responsiveness, and reliability.
2. Remote Incident Resolution — Less Downtime for Your Office
Canon customer service has invested continuously in technology and processes to resolve incidents remotely. Keypoint Intelligence recognized this with a BLI Pacesetter Award in Serviceability for 2024-2025, noting Canon’s “forward-facing service offering that empowers people and organizations to stay productive.” For a law firm or medical office where the copier going down disrupts billing or patient care workflows, remote resolution is a real operational advantage.
3. Hardware Designed for Fast Service
Canon’s hardware design philosophy emphasizes platform commonality across product lines — meaning technicians work on equipment built to be serviced efficiently, with significant reductions in repair time compared to proprietary designs. When ABS technicians service a Canon device in Tallahassee, they’re not fighting the equipment to reach components.
4. Canon Customer Service Backed by 17 Years of Measurable Data
BenchmarkPortal uses the world’s largest database of contact center metrics. Canon customer service isn’t being compared to a small peer group — they’re measured against every major contact center in the industry. Seventeen consecutive certifications means they’ve been at or near the top of that ranking every year since 2008.
5. Local Canon Customer Service from ABS — Same-Day Response
Manufacturer-level Canon customer service is strong. But for Tallahassee and Thomasville area businesses, local service matters just as much. Advanced Business Systems has been servicing Canon equipment locally since 1984. When something needs hands-on attention, we’re here — not in a national call center queue. Same-day response, real people who know your equipment.
Choosing Canon Customer Service for Your Tallahassee Business
When you lease or purchase a Canon copier through ABS, you get manufacturer-level Canon customer service backed by 17 years of verified excellence, plus local service from a team that’s been in Tallahassee for over 40 years. Call us at (850) 222-2308 — no pressure, straight answers.